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How to report Return/Exchange claim
Return/Exchange : Available within 7 days after you have received the items
1. Defective/Shortage/Wrong item (Cancel/Refund)Please go to MyQoo10 > Shopping list > Cancel/Refund and click the cart number and Apply Return or Exchanged under Apply & Remarks.
Return process : This is the process to determine whether the customer has already returned item to seller or not. This is also the step to Select the reason for return. Step 1. Enter information of the return status (have you returned item to seller?) Step 2. Check Refund Amount : check refund amount and Submit for Return Step 3. Returned Completed
Exchanged : Select the reason for exchange and provide required information submitted. Step 1. Enter information : select the reason for exchanged. Step 2. Exchange Completed
2. Inquiry to Qoo10 customer center directly"Item Return/Exchange is allowed within 7 days after receiving the items "
Shortage/Wrong item Customer need to provide us the picture of received items and parcel package.Defective item Customer need to provide us the picture of defective items and parcel package.(electronic item need to provide Short video showing the item is defects.)Incorrect Size Customer needs to provide us the picture of wrong size items by showing the measurements and size information that was advertised in the item page.Please take the measurement with a measurement tape and also include the photo of the parcel package in order for us to help you to dispute your case with the seller.
* Bill payments are no longer available since MAY, 2018The listed payment methods are available for making purchases through Qoo10
1) Credit Card : Card payments are processed electronically. Mastercard, Visa card payments are accepted at Singapore Qoo10 site.2) Paypal : If you already have a paypal account, this option can be selected for purchasing.3) Rely : Rely is split purchase amount into 3 interest-free payments, due every month. No extra fees if you pay on time. After click on “Order Now”, Pop up window will automatically link to the Rely payment system and select Rely as an option during checkout to complete the payment.To learn more about Rely, Click here.4) GrabPay : GrabPay is an e-wallet payment method where you can log into your Grab account with your mobile phone number, and process payment via Grab Point. Please select GrabPay as an option during checkout to complete the payment. After clicking on “Order Now”, Pop up window will automatically link to the GrabPay payment system.To learn more about GrabPay, Click here.5) NETSPay(NETS QR): NETSPay is a personal mobile wallet which allows you to make digital payments with your mobile.Please select NETS QR / NETSPay as an option during checkout to complete the payment. After clicking on “Order Now”, Pop up window will display QR code to scan within 90 seconds on NETSPay application, or link directly to NETSPay application.To learn more about NETSPay, click here. 6) PayLah : This is personal mobile wallet which allows customer to perform funds transfer via a mobile number. To use PayLah payment service, PayLah app should be installed on personal mobile.7) E-nets (Real time bank transfer via I-Banking) : This method is only available for customers that has an I-Banking account. Available Banks you may transfer from (DBS/POSB/UOB/Citi Bank). To learn more about e-Nets, Click here.8) AliPay : This method is only available for AliPay account users. If you click on order button with AliPay payment, QR code will be shown on Order complete page. You can make payment by scanning the QR code to complete the payment. During that period you cannot cancel order, if the payment is incomplete within 3 working days, orders will be cancelled automatically.9) WeChat Pay : You must have a WeChat account to proceed this payment which goes through WeChat app. If you click on order button with WeChat Pay payment, QR code will be shown on Order complete page. You can make payment by scanning the QR code with Wechat app. During that period you cannot cancel order, if the payment is incomplete within 3 working days, orders will be cancelled automatically.10) AXS : Visit the nearest AXS machine station and login with your Qoo10 ID & password to select menu for payment to Qoo10.11) 7-Eleven (Convenience store cash payment) : A barcode will be provided when this method is chosen. Go to the nearest 7-Eleven store to scan the barcode and make the payment. For 7-Eleven payments it might take 48 hours for cash processing. *Keep the payment receipt for reference.12) Direct Cash Deposit : This process is done by ATM cash deposit or I-Banking to our Qoo10 DBS account. (Qoo10 protects your payment by Escrow service till trade complete.) *Keep the payment receipt for reference.13) Q-money : Check that you have equal or more than the payment amount for this payment method. The available balance will be shown by [Net amount] in the payment information screen.14) Q*Coin Pay: Q*coin is QuuBe’s very own digital token and stored in a digital wallet built into the QuuBe app. Q*coin can used for the purchase of item on the Qoo10/QuuBe site.
Important notes : - Please read the < Note > section that displays when each payment method is selected in the payment information screen as this contains important and useful information regarding the chosen payment methods. - Once you have selected a payment method, it cannot be changed. Please do not make a payment different from the chosen method as the payment will not be matched successfully with the order. - If you would like to do a different payment method from the originally chosen method, you would need to make a new order and then choose the new payment method. - Only cash payment methods (i.e.: i-banking transfers, virtual accounts) can now be paid with a credit card. Choose this option for pending cash payments by clicking the pay by card button in the payment information screen.
Step for - How to place in order on Qoo10.